FAQs

Q1.) Can we change the Mobile Number and Email Id?

A. Since the login depends on the student’s Phone Number so it cannot be changed. However, for the Email ID, only the spelling mistakes can be rectified NOT the whole Email ID.

Q2.) How can you change NEET PG to FMGE to vice-versa?

A. The student can change from the ‘ME’ section by editing the course name.

Q3.) Who all can change their course from NEETPG to FMGE to vice-versa?

A. All Premium Plan/Mission Plan & Champions Batch Online plan subscribers can change their course. Prof plan and single plan subscribers cannot change the plan.

Q4.) How many times can we change the course?

A. As of now, there is no limit to change the course. However, please use the option judicially.

Q5.) My payment is deducted, but plan not active. What to do?

A. Please wait for 1 hour, after that check your subscription status, if not active. Contact team at 8800222009 or email to us at support@cerebellumacademy.com.

Q6.) My payment is deducted, cerebellum team says payment failed. What to do?

A. If payment is deducted and shows failed at our end, the amount will be automatically refunded within 10 working days to the origin account.

Please Note: In case of Credit Cards, more time can be taken.

Q7.) Its been 10 working days, no refund received

A. In case you have not received the refund, please share the bank statement from the date we processed refund to till date and we will get it checked.

Please Note: In case of Credit Cards, more time can be taken.

Q8.) What is Invoice Payment? Is it safe?

A. Invoice payment is when the Team of Cerebellum Academy will send an email with Cerebellum Academy details & Student details on registered email id of the student to make the payment. Yes its a safe way to make the payment.

Q9.) What to do after making the payment via Invoice?

A. Send the screenshot of the payment with your details at support@cerebellumacademy.com and inform customer care about it.

Q10.) Will the plan automatically activate if a student pays via invoice payment?

A. No, you have to allow the customer care team to help the student and it will be done manually.

Q11.) How to login into the cerebellum account?

A. Cerebellum account can log in with three methods:

1. Through Registered Mobile Number

2. Through Whatsapp

3. Through Mail.

Q12.) How do I login to Cerebellum account if I am abroad?

A. In this, you can log in to your Cerebellum account through WhatsApp or mail OTP.

Q13.) How can i login through the Mail ID?

A. In this you have to proceed with the number after which OTP will also come on the mail.

Q14. If my WhatsApp number and registered mobile number are different then can I login through WhatsApp Number?

A. No, you can login only on registered mobile number whatsapp.

Q15.) How to renew your current plan?

A. The student can either buy the whole plan again or contact our support/customer care team on 8800222009.

Q16.)  Will Cerebellum Academy App be accessible on Laptops, Macbooks or Computers?

A. No, its a mobile application & will run on Mobiles, Tablets and iPads only.

Q1.) What is all included in ‘Mission Plan’?

A. ~ Entire course covered in LIVE Sessions by Cerebellum’s Legendary faculties.

~ If the student misses a live class, he/she will get access to see the recording of the lectures.

~ Atleast 2 revisions will be provided before the exam again in LIVE sessions.

~ Live E&Ds (Tests & Discussions) for all subjects.

~ Complete access to all Main Recorded Videos/Quick (rapid) Revision videos in English/Hinglish (except Medicine).

~ Complete access to BTR by Dr. Zainab Vora. ~ A Completely Updated and Exam-Oriented Q bank.

~ GTs that simulate the actual exam.

~ Access to the Cerebellum Community, where faculties work with students till the last day before the exam.

Q2.) Can I change my course from NEETPG to FMGE or vice-a-versa?

A. Yes, you can change.

Q1.) What is all included in the BTR plan?

A. ~ All 19 subjects Quick Revision Videos by Dr. Zainab Vora are available in the recorded format.

~ It Includes integrated Physiology+ Pathology+ Pharmacology+ Medicine as system-wise course.

~ Additional in-app-only BTR Live sessions for revision of high-yield points available throughout the year.

~ In-app annotated PDFs of BTR Videos available as notes.

~ A hardcopy workbook of the BTR Booklet will be available for making notes (your ultimate last-minute revision partner).

~ BTR Related Tests is also included

~ BTR Workbook is included

NOTE – *All videos related to BTR specials are specified in the app*

Q2.) Can I change my course from NEETPG to FMGE or vice-a-versa?

A. No, it is not allowed

Q3.) Is the BTR workbook annotated or unannotated which comes with plan?

A. It is unannotated as it is expected that students will fill the workbook while watching the videos.

Q4.) What happens if i have bought the book separately but also bought the BTR Plan. I will have 2 same workbooks?

A. In this case, nothing can be done as it is specified in plan description on Website and App that BTR book is included. No refund will be done.

Q5.) Is Q. Bank, Late Night PYQs, Grand Tests & Subject Wise E&Ds included in the BTR Plan?

A. No, in BTR Plan, Q. Bank, Late Night PYQs, Grand Tests & Subject Wise E&Ds are not included. Only BTR related E&Ds are included.

Q1.) What is all included in the Exam & Discussion Plan targeting INI CET?

A. ~ LIVE Test & Discussion (E& D) of all 19 Subjects

~ Grand Tests ~ Access to entire Q. Bank

~ INI CET Marathon – Intensive Revision of all 19 subjects in Last one week before exams

(Durations/Valids only for 3 months)

Q2.) Are BTR E&Ds included?

A. No, it is not included. You have to buy Separate Plan of BTR for it.

Q3.) Can the old E&Ds accessible?

A. No, it is not accessible.

Q1.) What are the extension options for ‘Mission NEET PG Plan’?

A. For –

1 Month – Rs. 4899

3 Months – Rs. 9899

4 Months – Rs. 11899

6 Months – Rs. 14899

Q2.) What are the extension options for ‘Mission FMGE 200+ Plan’?

A. For –

1 Month – Rs. 4898

3 Months – Rs. 9898

4 Months – Rs. 11898

6 Months – Rs. 14898

Q3.) What are the extension options for ‘Online BTR’?

A. For BTR NEET PG – Rs. 4999 only (validation only for 3 months)

For BTR FMGE – Rs. 4998 only (validation only for 3 months)

Q4.) What are the extension options for ‘Pharmacology Plan’?

A. For Pharma NEET PG – Rs. 2999 only (validation only for 3 months)

For Pharma FMGE – Rs. 2998 only (validation only for 3 months)

Q5.) How many times a student can extend the plan?

A. There is no limit to extend your current plan.

Q6.) I have Mission Plan, but want to extend BTR only. Is it possible?

A. No, cross plan extension is not possible. You can only extend your current plan.

Q7.) Will reset option come if a plan is extended?

A. No, extending the plan does not give reset option for Q. Banks, Tests & PYQs.

Q8.) Till what time the extension option is visible?

A. The extension option will be first visible when you are plan is ending within 60 days. The last date to extend the plan is till the last date of the subscription.

Q9.) How to extend the plan again if once the extension is done?

A. As of now, contact customer care team at 8800222009 or write to us at support@cerebellumacademy.com. In future, option to extend again will be available in app.

Q10.) Can a student extend the plan if current plan is inactive?

A. No, if your current plan is inactive. The extension is not possible.

Q11.) When will extension start if current plan is active?

A. The extension will automatically start when the current plan is active irrespective of the day you buy it.

Q12.) Is there option to extend Prof Wise Plans?

A. No, Prof Wise plans cannot be extended.

Q13.) For Mission plans, how to extend for 1 year?

A. Maximum extension option available is 6 months. For 1 year, please re-buy the complete plan.

Q14.) For Pharma or BTR plan, how to extend for 6 months or 1 year?

A. Maximum extension option available is 3 months. For 6 months or 1 year extension, please re-buy the complete plan.

Q1.) Can we upgrade BTR Plan to Mission Plan?

A. Yes, the student can upgrade their plan from BTR Plan to Mission Plan, just by using the

CODE – ‘BTRUPGRADE’ and you will get INR 10,000 off on Mission Plans.

Q2.) Can we upgrade INICET Exam & Discussion Plan to Mission Plan?

A. Yes, the student can upgrade their plan from INICET Exam & Discussion Plan to Mission Plan, just by using the

CODE – ‘INIMISSION’ and and you will get INR 10,000 off on Mission Plans.

Q3.) Can we upgrade BTR Plan to INICET Exam & Discussion Plan?

A. YES, the student can upgrade their plan from BTR Plan to Mission Plan, just by using the

CODE – ‘BTRINI’ and you will get INR 6,500 off on INICET Exam & Discussion Plan.

Q4.) Can we upgrade Pharma Plan to Mission Plan?

A. Yes, you will get a discount INR 1100 off for it.

Q5.) How to renew your current plan?

A. The student can either buy the whole plan again or contact customer care team at 8800222009 or write to us at support@cerebellumacademy.com

Q6.) Will Renewing the Mission Plan, reset the Q. Banks & Tests?

A. Yes, as you are buying the whole plan again, the reset option will come.

Q1.) How many times we can reset the Q Banks?

A. For plan duration ranging between: 3 to 12 Months, the student can only reset once. For 2 to 3 Years, the student can reset Twice. For 4 to 5 Years, the student can reset Thrice. The option to reset will be available in a Month.

Q2.) Can we/you re-attempt the live test?

A. Once the student has given the test live, then he/she cannot give the test again.

Q3.) Can we reset the Q. Bank, Late Night PYQs, Grand Tests & Subject Wise E&Ds if we buy extension?

A. Going for extension plan, will not reset the the Q. Bank, Late Night PYQs, Grand Tests & Subject Wise E&Ds status.

Q4.) Will reset option come if a plan is extended?

A. No, extending the plan does not give reset option for Q. Banks, Tests & PYQs.

Q5.) Is Q. Bank, Late Night PYQs, Grand Tests & Subject Wise E&Ds included in the BTR Plan?

A. No, in BTR Plan, Q. Bank, Late Night PYQs, Grand Tests & Subject Wise E&Ds are not included. Only BTR related E&Ds are included.

Q6.) I am unable to enter the live test, it is showing Time Over. What should i do?

A. During the live test, please make sure you join before the cutoff time. For example, if the test ends at 5:00 PM and the duration is 2 hours, make sure to enter the test before 3:00 PM. You will not be able to join the test after 3:00 PM.

Q1.) Some videos are not playing it’s showing Error 61XX.

A. In this please clear all the data from cerebellum app after that reinstall the app will be fixed.

Q2.) Videos are not playing it is showing Invalid Date & Time.

A. In this, you need to check your settings to ensure that the Date & Time, and Time Zone are set to update automatically.

Q3.) Videos are not playing it’s showing Error It’s showing Error 2108.

A. In this, You have to check whether your device is updated or not and whether the security update of this device is available or not. If Google does not pass the security of this device then this may be happening. You will need to use another device that has security updates available.

Q4.) I am unable to enter the live test, it is showing Time Over. What should i do?

A. During the live test, please make sure you join before the cutoff time. For example, if the test ends at 5:00 PM and the duration is 2 hours, make sure to enter the test before 3:00 PM. You will not be able to join the test after 3:00 PM.

If you’re seeing an error related to the Play Integrity security check, it means your device isn’t fully meeting Google’s (Android) security standards, which can sometimes impact app functionality. Here’s a quick guide to these error codes and what they mean:

– Error 2073 : Your device doesn’t meet any integrity standards.
– Error 2033 : Your device meets only the basic integrity level (the minimum standard).
– Error 2108 : Your device passes the “device” integrity level but not the highest “strong” level.

These issues arise due to Google’s (Android) security policies, which apply specific requirements for device integrity. To attempt resolving this, we recommend updating your device’s operating system, as this can sometimes help it meet higher security standards. However, if updating doesn’t resolve the issue, there may not be much more that can be done, as these integrity checks are controlled by Google’s security policies.

If possible, switching to a different device may help ensure smooth and uninterrupted app performance. We’re here to support you and want to ensure you have the best experience possible! Please let us know if there’s anything else we can assist with.

Q1.)  What is the price for students who have already attended offline classes?

A. Usually the prices are same for everyone. However, if there is any difference, it will be announced before hand.

Q2.) When will the ID cards and workbook for the offline class be given?

A. You will receive your ID card and workbook on the first day of class.

Q3.)  Can I cancel my seat and get a refund?

A. There is no refund or cancellation or exchange policy. Once you have paid for the seat, it is confirmed.

Q4.) Can I exchange my seat with my friend?

A. There is no refund or cancellation or exchange policy. Once you have paid for the seat, it is confirmed.

Q5.) Can I convert my amount into any online plans ?

A. The offline seats cannot be transferred to online subscription as there are two different entities.

Q1.) What is all included in ‘Champion’s Batch’?

A. – Complete Course: 19 Subjects, Classes by 19 Legendary Faculties

– Cover all 19 subjects in just 83 days within a 6-month timeframe!

– 360-Degree Support: Live face-to-face classes, Cerebellum App Subscription, Printed Coloured Notes.

– Regular Assessment: Each subject class is followed by a subject-wise exam simulation test.

– Revision Support: In-app Live Mission Sessions, Live NEET-PG Revision Sessions, Live INI-CET Revision Marathon Sessions, Exam Discussions, Grand Tests, and PYQ Discussions.

Q2.) Where is “The Champions Batch Offline Classes” available?

A. Currently, “The Champions Batch” is available in Hyderabad Only. Hyderabad office address:- Cerebellum Academy, 2nd Floor, 6-1-280/2A, Bajjuri Plaza, Beside Park, Padmarao Nagar, Secunderabad, Telangana 500025. Contact: 9666266651, 8800222009.

Q3.) Where will the classes be conducted?

A. Hyderabad office address:- Cerebellum Academy, 2nd Floor, 6-1-280/2A, Bajjuri Plaza, Beside Park, Padmarao Nagar, Secunderabad, Telangana 500025. Contact: 9666266651, 8800222009.

Q4.) Are study materials provided?

A. Yes, After the 2nd Installment you will get the Printed Notes.

Q5.) What is the course duration?

A. The course is designed to be completed in just 83 days within a 6-month period, ensuring comprehensive preparation in a short timeframe.

Q6.) What payment options are available for the course?

A. Course fee of INR 74,999 (offer price) in installments. The registration fee is INR 25,001, and the remaining amount can be paid over the duration of the course.

Q7.) What kind of support is provided during the course?

A. Students get 360-degree support, including live face-to-face classes, access to the Cerebellum App, printed notes, regular assessments through subject-wise tests, and extensive revision support.

Q8.) What revision resources are available?

A. Revision resources include live mission sessions, NEET-PG and INI-CET revision marathons, exam discussions, grand tests, and PYQ discussions to ensure you are well-prepared.

Q9.) Will I also get an online subscription?

A. Yes, you will get access to the Cerebellum App online subscription, which will be valid until the 2025 NEET PG Exam.

Q10.) How can I register for “The Champions Batch?

A. You can register from the website: https://www.cerebellumacademy.com/champion-batch-for-live-classes/

Q11.) Can I get a refund if I cancel my registration?

A. For details on refund policies, Please contact: 9100185158 or 9908903393.